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Strategic & Service Designer


At Tangity, the global studio of the NTT DATA Design Network, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society. 

As a design studio, our job doesn't stop once a product is launched, it continues until the idea succeeds out in the wild. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look toward the future and imagine the long-term impact their solutions will have on people, the planet and society. 

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology. NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and employing more than 100,000 professionals in over 50 countries. 


What you’ll do 

We are looking for a Strategic & Service Designer to join us. You will work closely with a multidisciplinary and talented team from marketing and communication to UX, branding, strategy, and analytics. 

Your key responsibilities will include:  

  • Work in the conceptualization, strategy, and design process of products or services, collaborating with other internal design teams and client teams. 

  • Collaborate in multidisciplinary teams with professionals from both Tangity and NTT DATA: digital product design teams, business teams, technological teams, digital agencies, etc., to provide comprehensive solutions. 

  • Participate in client sessions for analysis, co-creation, idea generation, conceptualization of value propositions and services, prototyping, initiative prioritization, and roadmapping. 

  • Collaborate in the creation of value propositions, design principles, services and business models. 

  • Solve problems with natural analytical and innovative skills. 

  • Produce a range of strategic/service design deliverables (ecosystem maps, customer journeys, service blueprints, roadmaps, etc.). 

  • Define the roadmap for the designed product/service. 

  • Participate in transferring the strategy and service design to digital product areas for implementation. 

As an Untangler  at Tangity, you will find: 

  • A multicultural, empathetic and flexible environment. 

  • The possibility of working on international projects. 

  • A Purpose-driven culture. 

  • Our 20/80 program to develop ideas that have a positive impact on society.  

This is an amazing time to join the company as we continue to grow rapidly.     

If you feel that you are up for a challenge, please apply with your CV.  


Who are we looking for?  

We are looking for a strategic thinker with:  

  • 3 to 5 years of experience as a Strategic & Service Designer. 

  • Proactive attitude, a desire to learn and grow, as well as the ability to guide team members towards strategic design and service methodology thinking. 

  • Experience in service design, as well as related tools and methods: service ecosystem mapping (blueprints), customer journeys, value proposition & business model canvas, empathy map, and persona mapping, among others. 

  • Experience in projects involving the creation of new digital products and services/companies or value propositions. 

  • Experience in secondary research (benchmarking, trend detection). 

  • Experience in primary qualitative research (interviews with stakeholders, users, and experts, mystery shopping, shadowing, etc.). 

  • Ability to analyze and articulate insights and opportunity territories. 

  • Verbal communication skills, presentation, and facilitation of workshops. 

  • Good level of English, both spoken and written. 


How to apply 

After you hit the button “Apply”, you will be redirected to NTT DATA's career portal. As we operate globally, please provide your resume in English. We do receive a lot of emails, so please apply only via the portal to make sure your application doesn't get lost.